Data Protection Statement

We take the protection of personal data very seriously. We want you to know when we store data, what data we store and how we use them. The processes we use are described below. If you still have any questions on this subject, please send us an e-mail at this address: info[at]

1. Statistical Analysis

When you access our website, data transmitted to us are automatically stored in your browser’s server log files. Those data may allow identification (e.g. browser type/version, operating system, IP address, date, time and pages retrieved, website from which you visited us). These data are not used in relation to a person. Statistical analysis of anonymized data records takes place solely for the purpose of improving the quality of our offering.

2. Personal Data

We process and use your personal data within the framework of the data protection legislation in force to process your order and to maintain our customer relations through advertising measures. You may object at any time to the use of your data for advertising purposes. If you wish to object, please send us an informal notification at this address: Kneipp GmbH, Winterhäuser Str. 85, 97084 Würzburg or e-mail us at info[at]

3. Cookies

This website uses cookies to make it easier for you to use our Internet offering, e.g. via the shopping cart. Cookies are small text files which the Internet server stores on your computer. Among other things these cookies contain a session ID, that is, an identification that avoids the need to access your IP address, along with internal server data, a time stamp for your website visit, and the cookie expiration date. We use both session cookies, which are active only for the duration of your visit to the website, and persistent cookies, which have a longer lifespan. However, none of your personal data are stored in our cookies.

Most Internet browsers are already set up to automatically permit the use of cookies. If you do not want that to happen, you need to ensure that cookies are disabled in your Internet browser’s data protection settings. The settings also allow you to specify when cookies you have permitted to be stored are to be removed from your system again.

We use pixels or transparent GIF files to support online advertising. These GIF files are supplied by our advertisement management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your web browser, and that in turn allows us to find out which advertisements lead users to our website. The cookie is stored by us or by another advertiser who works with DoubleClick. The data collected using cookies or spotlight technology for shared use are anonymous and cannot be personally identified. For more information about DoubleClick and to find out how to disable these technologies, follow this link:

4. Secure Servers

We store your data on specially protected servers. Only a small number of specially authorized people concerned with the technical, commercial or editorial maintenance of the servers are allowed access to these servers.

5. No Trade / E-mail Advertising

We pass on your data to third parties only in the cases mentioned in this Statement and apart from that only when we are legally required to do so. In particular, we do not carry on trade with your data.

6. Data Security

Data transmission via the Internet carries risks. Information that you send unencrypted in an e-mail or via the Request for Advice or Request for Appointment contact forms used by this website can be read and altered en route by third parties. If you wish, you can call the Kneipp information line Mondays to Fridays between the hours of 8 a.m. and 5 p.m. (CET) on this number: 00800 – 56 34 77 46 36.

7. Legal Provisions

We are subject to the provisions of the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). If you have given us personal data, you can request information about your stored data at any time without payment and you can have the data deleted, locked out or corrected. If you have any questions about your data security on our website, or if you would like your data to be deleted, locked out or corrected, please send us an e-mail at this address: info[at]

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